Get in Touch With Us
Got a question about a no deposit bonus, spotted something on our site that needs a second look, or just want to tell us what you'd like covered next? This page explains how to reach the Online Casinos Canada team and what you can expect once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel we offer. Send your message to [email protected] and a real person on our team will read it — we don't rely on automated replies to close out enquiries. If your question relates to a specific casino, bonus, or article, mentioning the page or brand name helps us get you a useful answer faster rather than a generic one.
What We Can Help With
Readers write in for all sorts of reasons. The ones we see most often include:
- No deposit bonus questions — if you're trying to understand how a specific offer works, what the wagering requirement looks like, or why a bonus shown on this site might differ from what you see at the casino, we're happy to clarify.
- Accuracy and corrections — bonus terms, deposit limits and promotions change often. If something looks out of date on one of our comparison tables or reviews, tell us and we'll check it.
- Content suggestions — if there's a Canadian casino, payment method, or topic you think we should be covering that isn't here yet, we take that feedback seriously when planning future pages.
- Partnership or editorial enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about safer play — if you or someone close to you is struggling with gambling, let us know in your message and we'll point you towards appropriate support resources rather than casino recommendations.
What to Include So We Can Help Faster
A short message is fine, but a few details make a real difference:
- The page or casino your question relates to, if applicable.
- Whether you're asking as a player, a prospective operator, or a fellow publisher.
- Any relevant dates or screenshots, particularly for bonus terms or promotions that may have changed.
This isn't required, but it usually means fewer back-and-forth emails before you get the answer you actually need.
How We Handle Editorial Independence
Online Casinos Canada may earn a commission when readers sign up through links on this site, including the offers from brands such as those featured on our Best Non GamStop Casinos page. That relationship never decides how a casino is rated or ranked, and it has no bearing on how we respond to your message. If you're writing in specifically about a ranking or a review, we'll treat it the same way regardless of whether the casino in question is an advertiser.
Response Times and What Happens Next
We aim to reply within a couple of working days. During busier periods — for example, around major promotional pushes from Canadian online casinos — it can take a little longer, and we appreciate your patience if it does. Every message is read by someone on our editorial team; nothing is filtered out or ignored because it's critical or a correction rather than praise.
Before You Write In
If your question is about how a particular no deposit bonus works in general — wagering requirements, maximum cashout caps, game restrictions, or how these offers compare across Canadian operators — you may find the answer already covered in our reviews and comparison content. It's worth a quick check first, since it can save you the wait for a reply. But if you can't find what you need, or something on the site seems wrong, we'd genuinely rather hear from you than have you leave with the wrong impression.
Thanks for taking the time to read this far. Whatever brought you to this page, we look forward to hearing from you.